Gain a comprehensive understanding of the Amadeus Booking System, from home! Amadeus is one of the industry standard booking and reservation systems used by travel companies worldwide. Many travel companies will list a full understanding of Amadeus as 'essential' on their job specifications, so it is much easier to get a job in this sector if you can prove that you have this skill! Air France, Iberia, Lufthansa, Expedia, Opodo and Flightline are just several travel companies that use Amadeus. Amadeus holds around 35% of the global travel market and is widely used throughout Europe and Asia. This Amadeus course is recognised all over the world and is fully compliant with the IATA's GDS (International Air Transport Association's Global Distribution System) requirements. Serving the needs of a billion travelers annually, the travel and tourism industry continues to grow at an average rate of 4% every year.
Home learning is simple and stress free! Enrol today and join students who have chosen London School of Tourism and Hospitality at Harold International College of London to improve their career prospects.
اهداف الدورة
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• Run Amadeus Selling Platform • Know different Front office products and its benefits • Encode and Decode • Display Amadeus Information Pages • Display airline’s availability, schedule and timetable • Create a Basic PNR • Add optional elements to the PNR • Retrieve and modify PNR • Work with Amadeus Queuesمحتوى الدورة
• Welcome • Course Objectives • What is GDS • Who is Amadeus
Unit 1: Sign
• Office ID • Terminal Address • Sign Definition • Practice Training and Production Mode • Work Areas • Sign-In Using Graphical Screen • Sign-In Using Cryptic Entry • Changing Password • Displaying Area Status • Moving Between Areas • Sign-Out • Sign-In and Sign-Out Additional Entries • Office Profile
Unit 2: Point Of Sale
•Front Office Products •Proweb •Proweb Plus •Amadeus Selling Platform •The Toolbar •Status Bar •Smart Key •Smart Key Editor
Unit 3: Conversion Functions
• Encoding and Decoding • Encoding City and Airport Names • Decoding City or Airport Codes • Encoding and Decoding Country Names • Encoding and Decoding States and Provinces • Encoding and Decoding Airlines • Encoding and Decoding Equipments • Mathematical Conversion • Metric Conversion • Date and Time Calculations
Unit 4: Information
• Amadeus Information System (AIS) • Country Information • Airport Information • Airline Information • Weather Information • ACO Information • TIMATIC • Travel Information • Verify Australian Visa • Visa Information • Health Information • Minimum Connecting Time • Displaying Connecting Points
Unit 5: Amadeus Air
• Amadeus Neutral Timetable Display • Additional timetable entries • Amadeus Neutral Availability Display • Code share definition • Amadeus Neutral schedule Display • Access Level Indicators • Availability Options • Seven Day Search • Carrier Preferred Display • Dual City Pair Display • Direct Access • Flight Information • Planned Flight Information • Operational Flight Information
Unit 6: Basic PNR • PNR (Passenger Name Record) • Selling an Air Segment (Itinerary) • Short Sell • Long Sell • Waitlist • Open Segment • Information Segment • Arrival Unknown Segment • Married Segments • Name Element • Single Family Name Elements • Multiple Family Name Elements • Contact Element • Ticketing Arrangement Elements • Received From Element • End Transaction
Unit 7: Optional Element
• Remarks • General Remark • Confidential Remark • Option • Communicating With Airlines • Other Service Information • Special Service Request • Passport Information • Advance Seat Assignment • Seat Request • Seat Wish • Frequent Flyer • Ticket Number Transmission •
Unit 8: PNR Handling• Retrieving a PNR • Canceling PNR Element • Modifying PNR Element • Rebooking a Segment • Splitting a PNR • Displaying PNR History • Printing a PNR
Unit 9: Queue• Queues • Date Ranges • Queue Handling • Queue Start Entries • Queue Handling Entries • Sending a Queue Message
AMADEUS GDS TRAINING: RESERVATIONS IN AMADEUS with videosGetting Started
Get started in the Amadeus central system by learning what the Amadeus central system is, how to get help and information, and how to encode or decode information in the Amadeus central system, through a sequence of interactive videos.
• What is Amadeus Central System • How to get help and information • How to encode and decode information
Amadeus AirLearn how to search for available flights and how to display flight schedules and timetables through a sequence of interactive videos, and a practice game.
• How to request a flight availability • How to use dual-city pairs and a 7-day search • How to request schedule and timetable displays • Game Practice game: Air
PNR Mandatory ElementsLearn how to create a PNR using the 5 mandatory elements required, through a sequence of interactive videos and a practice game.
• What are the 5 mandatory elements of a PNR • How to add names to a PNR • How to book a seat • How to book an extra seat • How to create an open segment • How to add the AP, RF and TK elements • Practice game: PNR mandatory elements 10 min
PNR Optional elementsLearn how to add optional elements to a PNR such as Special Service Requests (SSRs), remarks and other service information, or frequent flyer numbers through a sequence of interactive videos and a practice game.
• What are a PNR’s optional elements? • How to request SSRs • How to create an SSR explosion • How to add remarks and OSI elements • How to request a seat from a seat map • How to work with frequent flyer numbers • Practice game: PNR optional elements 10 min
Modifying a PNRLearn how to retrieve a PNR, modify or cancel elements of a PNR, and how to copy or print a PNR through a sequence of interactive videos.
• How to retrieve a PNR or a PDR • How to modify the name element in a PNR • How to modify an itinerary -How to associate and disassociate PNR elements • How to cancel elements in a PNR • How to copy and print a PNR • Practice: Modifying a PNR 5 min
Itinerary and invoiceLearn how to work with itineraries and invoices through a sequence of interactive videos.
• How to work with itinerary • How to work with invoices
Pricing and FaresLearn how to use fares and pricing cryptic commands through a sequence of interactive videos.
• How to price an itinerary • How to use Amadeus Master Pricer Expert • How to request a fare display or an informative pricin • How to use fare follow-up transactions • Practice game: Pricing and Fares
Ticketing• How to display and read a TST • How to issue a ticket 5 min
Amadeus QueuesLearn what queues are and how to work with queues through a sequence of interactive videos and a practice exercise.
• What are queues • How to work with queues • Practice game: Amadeus Queues
Amadeus Hotels• What is Amadeus Hotels? • How to register with aggregators, • Practise how to register with aggregators, • How to optimise your agency earnings
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