Who is the Master in Passenger Ground Services (MPGS061) actually aimed at?

It's aimed at ground-services professionals moving into leadership — duty managers, station-management staff, training managers — rather than people new to airports.

Do I need airline or airport experience to enrol?

It's strongly recommended. Master's-level case material on disruption, service recovery and resource planning makes much more sense with operational background.

Will the MPGS061 help me move into airline head-office roles?

Graduates do move into network operations, service-quality and training functions, though airline-specific hiring depends on internal pathways and references.

How long does the Master in Passenger Ground Services take?

Typical duration is 12–24 months depending on study mode. Confirm timelines with admissions for your intake.

Can I study fully online?

Distance and hybrid modes are available for some intakes. Speak to admissions for current options.

What does the MPGS061 cost?

Fees vary by mode and intake. Contact LSTH admissions for current pricing.

Master in Passenger Ground Services (MPGS061) | LSTH | Harold International College of London

Master in Passenger Ground Services (MPGS061) at LSTH

The departures hall on a bad weather day is one of the most operationally complex spaces in modern travel. The Master in Passenger Ground Services (MPGS061) is for the people who keep those days from becoming worse. It's a postgraduate-level qualification for ground-services professionals moving from front-line work into leadership, planning & service-recovery roles.

This is not an entry-level customer-service course. It assumes you understand IROPs, off-loads, gate timings & the choreography between airline, handler & airport authority.

Why Ground Services Needs Strategic Thinkers

Airlines compete on schedule integrity & service recovery as much as on price. The Master in Passenger Ground Services (MPGS061) treats ground services as a leadership discipline — resource planning, disruption management, performance metrics, staff training, & how to keep service standards intact when everything else is breaking down.

Who Should Take the MPGS061

Senior airport agents & team leaders ready to step into duty-manager or shift-manager seats.
Airline station-management staff wanting structured postgraduate framing.
Ground-handler managers expanding into wider operations leadership.
Service-quality and training professionals supporting passenger operations.

Career Pathways

Graduates of the Master in Passenger Ground Services typically progress into roles such as duty manager, terminal duty officer, station manager, service quality lead, disruption recovery coordinator & training manager within airlines and handling companies. Specific employer training and operational appointments still apply on top.

How You'll Study

The MPGS061 is designed around working schedules. On-campus, hybrid & distance options are available depending on intake. Case-driven learning forms a big part of the experience. Module structure & intake calendar are confirmed at enrolment.

Entry Requirements

A bachelor's degree or recognised equivalent.
Aviation or service-industry experience strongly recommended.
IELTS 6.0 or equivalent for international applicants.
Minimum age 21 at enrolment.

Apply for the Master in Passenger Ground Services (MPGS061)

If you're ready to lead the spaces where airlines actually meet their passengers, the Master in Passenger Ground Services is built for that step. Click Enroll Now and LSTH admissions will respond within one working day.