Bachelor in Airlines Customer Services (BACS065)
Bachelor in Airlines Customer Services (BACS065) at LSTH
Customer service inside an airline is its own discipline. You're not just dealing with happy people on holiday — you're handling delayed flights, missed connections, lost baggage and tired families at 2am. The Bachelor in Airlines Customer Services is a three-year degree built around that reality, framed for people who want airline service to be more than just a passing job.
This bachelor's sits across the customer-facing parts of airline work, from the call centre to the gate to the cabin, and the systems behind them.
Why Airline Service Needs Specialist Study
The pressure points in aviation customer service don't show up in generic hospitality courses. IROPs, EU and UK passenger rights, rebooking logic, escalation paths, and the gap between what a customer feels and what the airline can legally do — all of it shapes how good service actually looks. The Bachelor in Airlines Customer Services treats those topics seriously rather than glossing over them.
Who This Bachelor Is For
- Aspiring cabin crew or ground staff wanting a degree behind them.
- School leavers aiming at airline customer service careers.
- Current airline staff looking to formalise their experience.
- International students targeting global airline employers.
Career Pathways
Graduates of the Bachelor in Airlines Customer Services move into roles such as airline customer service agent, cabin crew, contact centre supervisor, service recovery specialist and customer experience roles. Many use the degree as a foundation for moving up into team-leader or training roles inside airlines over time.
How the Programme Is Delivered
Available on-campus, online and via distance learning. Module structure and intake calendar are confirmed at enrolment. International students should check current Home Office guidance for the relevant visa route.
Entry Requirements
- Completion of secondary school with good grades.
- IELTS 5.5–6.0 (or equivalent).
- Minimum age 17.
- Customer-service experience helps but isn't mandatory.
Apply for the Bachelor in Airlines Customer Services
If you want airline customer service to be a career rather than a chapter, click Enroll Now. Admissions will reply within one working day with fees, intake and study mode information.
