How is the Bachelor in Passenger Ground Services (BPGS061) different from the UK Higher Diploma version?

The Higher Diploma is a shorter, pre-degree credential focused on job-ready basics. BPGS061 is a full undergraduate degree that goes wider and deeper, particularly on supervision and customer journey design.

Will the Bachelor in Passenger Ground Services help me work in airline lounges?

Yes. Lounge service is a natural fit for graduates of this degree, particularly those interested in premium passenger experiences.

Is the Bachelor in Passenger Ground Services (BPGS061) suitable for someone who has never worked in aviation?

Yes, the degree assumes no prior aviation experience and builds the field from scratch.

How long is the bachelor programme?

Around three years full time; longer for part-time and distance modes.

Can the degree be studied online?

Distance-learning routes exist, although on-campus exposure can help with downstream airline recruitment.

Fees vary by mode and intake. Contact LSTH admissions for the current schedule.

Bachelor in Passenger Ground Services (BPGS061) | LSTH | Harold International College of London

Bachelor in Passenger Ground Services (BPGS061) at LSTH

Passenger ground services is one of the most visible roles in aviation — the people travellers actually meet. The Bachelor in Passenger Ground Services (BPGS061) is a full undergraduate degree for those who want to build that work into a long-term career rather than treat it as a stepping stone elsewhere. It is for people who like working with passengers in motion and want to be very good at it.

Unlike short induction courses, this degree leans into the deeper question of how passenger journeys are designed, delivered and recovered when things go wrong.

Why Passenger Services Is Worth a Full Degree

Anyone can be friendly. The Bachelor in Passenger Ground Services (BPGS061) goes further: customer journey thinking, denied-boarding processes, special-assistance handling, irregular operations recovery, service standards and team supervision. These are the skills that turn good agents into duty supervisors and station managers, and they reward the kind of structured study a degree provides.

Who This Bachelor Is For

School leavers planning a long-term career in airport customer service.
Existing passenger service agents aiming at supervision and management.
Hospitality staff transitioning into airline customer-facing roles.
International students aiming at airline recruitment after graduation.

Career Pathways

Graduates of the Bachelor in Passenger Ground Services typically progress into passenger service agent senior roles, lounge supervision, transfer-desk coordination, duty supervisor and junior station manager pathways. Some move into airline training or quality assurance teams over time. As ever, language and shift availability shape recruitment as much as the qualification.

How the Programme Is Delivered

The Bachelor in Passenger Ground Services (BPGS061) is offered on campus in London and through distance-learning routes for working aviation professionals. Year structure and assessment style are confirmed at enrolment.

Entry Requirements

Secondary school completion suitable for undergraduate entry (or equivalent qualification).
IELTS 5.5–6.0 (or equivalent) for international applicants.
Applicants typically aged 18+.
Good spoken English and a customer-service mindset are essential for downstream recruitment.

Apply for the Bachelor in Passenger Ground Services (BPGS061)

To start the Bachelor in Passenger Ground Services (BPGS061), click Enroll Now. London School of Tourism and Hospitality admissions will reply within one working day.