Is the Certificate in Airlines Customer Services (CACS066) a cabin crew qualification?

No. Cabin crew training is regulated and airline-specific. The CACS066 focuses on ground-side passenger service — check-in, gate, call centre and customer-recovery work — which is a different career stream, though many people transition between the two.

Will the CACS066 help me get my first airport job?

A foundational qualification can strengthen an entry-level application alongside soft-skills evidence, right-to-work documentation and any prior service experience. The Certificate in Airlines Customer Services (CACS066) is designed with that first-job pathway in mind.

Can I do this certificate without any aviation background?

Yes — that's exactly the audience. The course assumes you're starting from scratch and builds the basics.

Is service-recovery and complaint-handling covered?

Yes. These are central to the certificate, because complaint moments are where customer service teams either save or lose a customer relationship.

How long does the certificate take?

Duration depends on intake and mode. Admissions confirm timing on application.

What does the certificate cost?

Fees vary by mode and applicant category. Please contact LSTH admissions for the current schedule.

Certificate in Airlines Customer Services (CACS066) | LSTH London

Certificate in Airlines Customer Services (CACS066) at LSTH

Customer service in aviation is its own discipline. A late inbound flight, a missed connection, a baggage error or a tearful traveller separated from their group all need to be handled with composure, accuracy and an understanding of airline rules. The Certificate in Airlines Customer Services (CACS066) at the London School of Tourism and Hospitality is an entry-level qualification built precisely around that work.

This is a Certificate, so it's an accessible starting point. The Certificate in Airlines Customer Services (CACS066) suits school leavers, career changers and aspiring airport staff who want to enter aviation customer service with a foundational qualification on their CV.

Why Customer Service Is the Front Door to Aviation Careers

A lot of long aviation careers start at the customer-service desk — passenger handling, check-in, gate, lost-and-found, call centre. From there, people move into operations, training, supervisory and even management roles. The certificate isn't a destination; it's an entry point that opens doors.

Who the Certificate in Airlines Customer Services (CACS066) Is For

School leavers targeting their first aviation job.
Retail or hospitality staff moving into airline customer service.
People returning to work after a break and wanting a foothold in aviation.
International students seeking an early aviation credential.

What Happens Next

Graduates of the Certificate in Airlines Customer Services (CACS066) typically begin in passenger-service, check-in, gate or call-centre roles for airlines, GHAs and airport operators. Many use this foundation to progress into supervisory and operations work or to move into related cabin-crew or ticketing pathways. As with any entry-level role, outcomes depend on local hiring conditions.

Programme Delivery

The Certificate is taught on campus with practical role-play, communication exercises and structured tutorials. London is a working aviation environment, and the certificate framing reflects that. Module structure and intake calendar are confirmed at enrolment.