Diploma in Passenger Ground Services (DPGS061)
Diploma in Passenger Ground Services (DPGS061) at LSTH
Airports never really stop. From the first early-morning departures to the last delayed inbound, somebody at the desk is responsible for getting passengers where they need to go calmly and on time. The Diploma in Passenger Ground Services (DPGS061) is for the people who want that role and want to start it with proper training rather than learning it ad hoc on shift.
This is a practical course covering check-in procedures, boarding workflows, baggage processes, IROPs (irregular operations) handling and the customer-care standards that airlines expect on the frontline. By the end of the Diploma in Passenger Ground Services you should be able to walk into an interview at a ground handling agent and talk credibly about what the job actually involves.
Why Ground Services Is a Smart Entry Into Aviation
Ground services is where most aviation careers actually start. Cabin crew, supervisor, duty manager, operations control — a striking number of senior airport people started behind a check-in desk. The work is visible, the standards are clear and the progression routes are real.
Who the Diploma in Passenger Ground Services Is For
- School leavers and career changers eyeing a first airport role.
- Customer-service staff from retail or hospitality moving into aviation.
- Aspiring cabin crew who want a stronger CV before applying to airlines.
- International students aiming at ground services roles in their home market or in the UK (subject to current Home Office work guidance).
Where Graduates Typically Progress
Graduates of the Diploma in Passenger Ground Services often start as passenger service agents with handling companies or airlines, then progress to senior agent, supervisor or duty roles. Some pivot to cabin crew applications using the same customer-service grounding. We do not promise hires — recruitment is competitive — but the course builds the vocabulary and confidence airlines look for.
How the Programme Is Delivered
The Diploma in Passenger Ground Services is taught practically, with role-play, scenario drills around delays and disruptions, and modules on policies, security awareness and service standards. Delivery is offered on campus in London with distance options for some modules; mode and intake calendar are confirmed at enrolment.
Entry Requirements
- Completion of secondary school or equivalent.
- IELTS 5.5 or equivalent English-language evidence for international applicants.
- Comfort with shift work and customer-facing scenarios.
- Minimum age 18 at enrolment (some airlines apply their own age and right-to-work rules at hiring).
Apply for the Diploma in Passenger Ground Services (DPGS061)
If working in an airport terminal is what you want, this is a sensible place to start. Click Enroll Now and LSTH admissions will reply within one working day.
